Privacy Policy for Boxwoods Gardens & Gifts
(Online Store and Loyalty Program)
Last Updated: Mar 26, 2025
Boxwoods Gardens & Gifts (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal information of visitors to our website (the “Site”) and participants in our customer loyalty program (the “Program,” collectively referred to as our “Services”). By using our Services, you consent to the practices described in this policy.
1. Information We Collect:
We collect several types of personal information from you when you interact with our Services:
A. Information You Provide Directly:
- Contact Information: Name, email address, phone number, shipping address, billing address. This is collected when you create an account, place an order, enroll in the Loyalty Program, subscribe to our newsletter, contact customer service, or participate in surveys or promotions.
- Payment Information: Credit card details, debit card details, or other payment information. This is collected when you make a purchase and is processed by our secure payment processors.
- Order Information: Details about the products you purchase, order history, and any special instructions.
- Loyalty Program Enrollment Information: Information provided during Program enrollment, such as name, email, phone number, and optionally, date of birth or product preferences.
- Communications: Records of your correspondence with us, including emails and chat logs.
- Account Information: Username and password (for registered online store and/or loyalty program users).
- Preferences and Interests: Information you may provide about your product preferences or interests, which helps us personalize your offers and rewards.
B. Information We Collect Automatically:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Information: Pages you visit, links you click, products you view, search queries, time spent on the Site, and other browsing behavior. We may use cookies, web beacons, and similar tracking technologies to collect this information.
- Location Information: If you enable location services, we may collect your device’s location.
- Loyalty Program Activity: Points earned, rewards redeemed, participation in special offers or events related to the Program, and purchase history linked to your Program membership.
2. How We Use Your Information:
We use your personal information for various purposes, including:
- Order Processing and Fulfillment (Online Store): To process your orders, arrange for shipping, and provide order updates.
- Customer Service (Online Store and Loyalty Program): To respond to your inquiries, provide support, and resolve issues related to your online purchases or Program membership.
- Account Management (Online Store and Loyalty Program): To create and manage your online account and/or Loyalty Program membership.
- Loyalty Program Administration: To manage your membership, track your points, and administer the Program, including providing rewards and benefits.
- Personalization (Online Store and Loyalty Program): To personalize your experience on our Site and within the Loyalty Program, such as recommending products and providing tailored offers that may interest you.
- Marketing and Promotions (Online Store and Loyalty Program): To send you newsletters, promotional emails, and other marketing communications about our products, services, and Loyalty Program benefits.
- Website and Program Improvement: To analyze website and Program usage and trends, improve the functionality and content of our Site and the effectiveness of our Program.
- Security: To protect our Site, Program, and customers from fraud and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information:
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, email marketing, website hosting, data analytics, and loyalty program management. These providers are contractually obligated to protect your information and only use it for the services they provide to us.
- Business Partners: In limited circumstances, we may share aggregated and anonymized data with business partners for analytical purposes. We will only share your directly identifiable personal information with business partners for joint offers with your explicit consent.
- Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information.
4. Your Rights Regarding Your Information (Under Georgia Law, Specifically the GCPA, and Federal Law):
You have certain rights regarding your personal information, subject to applicable law:
- Right to Access: You have the right to request access to the specific pieces of personal information we have collected about you.
- Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out of Sale of Personal Information: While Boxwoods Gardens & Gifts does not currently “sell” personal information for monetary consideration in the traditional sense, under the broad definition of “sale” in some laws, certain data sharing for targeted advertising could be considered a sale. You have the right to opt-out of such sharing.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us as described in the “Contact Us” section below. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.
5. Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards.
6. Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, administer the Loyalty Program, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods will be determined based on the type of data and the purpose of processing. For Loyalty Program members, we will typically retain your information as long as your membership is active and for a reasonable period thereafter.
7. Children’s Privacy:
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so that we can take steps to delete it.
8. Links to Other Websites:
Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
9. Updates to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Boxwoods Gardens & Gifts
100 East Andrews Drive Atlanta, GA 30305
support@boxwoodsonline.com
(404) 233-3400
Privacy Policy for Boxwoods Gardens & Gifts
(Online Store and Loyalty Program)
Last Updated: Mar 26, 2025
Boxwoods Gardens & Gifts (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal information of visitors to our website (the “Site”) and participants in our customer loyalty program (the “Program,” collectively referred to as our “Services”). By using our Services, you consent to the practices described in this policy.
1. Information We Collect:
We collect several types of personal information from you when you interact with our Services:
A. Information You Provide Directly:
- Contact Information: Name, email address, phone number, shipping address, billing address. This is collected when you create an account, place an order, enroll in the Loyalty Program, subscribe to our newsletter, contact customer service, or participate in surveys or promotions.
- Payment Information: Credit card details, debit card details, or other payment information. This is collected when you make a purchase and is processed by our secure payment processors.
- Order Information: Details about the products you purchase, order history, and any special instructions.
- Loyalty Program Enrollment Information: Information provided during Program enrollment, such as name, email, phone number, and optionally, date of birth or product preferences.
- Communications: Records of your correspondence with us, including emails and chat logs.
- Account Information: Username and password (for registered online store and/or loyalty program users).
- Preferences and Interests: Information you may provide about your product preferences or interests, which helps us personalize your offers and rewards.
B. Information We Collect Automatically:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Information: Pages you visit, links you click, products you view, search queries, time spent on the Site, and other browsing behavior. We may use cookies, web beacons, and similar tracking technologies to collect this information.
- Location Information: If you enable location services, we may collect your device’s location.
- Loyalty Program Activity: Points earned, rewards redeemed, participation in special offers or events related to the Program, and purchase history linked to your Program membership.
2. How We Use Your Information:
We use your personal information for various purposes, including:
- Order Processing and Fulfillment (Online Store): To process your orders, arrange for shipping, and provide order updates.
- Customer Service (Online Store and Loyalty Program): To respond to your inquiries, provide support, and resolve issues related to your online purchases or Program membership.
- Account Management (Online Store and Loyalty Program): To create and manage your online account and/or Loyalty Program membership.
- Loyalty Program Administration: To manage your membership, track your points, and administer the Program, including providing rewards and benefits.
- Personalization (Online Store and Loyalty Program): To personalize your experience on our Site and within the Loyalty Program, such as recommending products and providing tailored offers that may interest you.
- Marketing and Promotions (Online Store and Loyalty Program): To send you newsletters, promotional emails, and other marketing communications about our products, services, and Loyalty Program benefits.
- Website and Program Improvement: To analyze website and Program usage and trends, improve the functionality and content of our Site and the effectiveness of our Program.
- Security: To protect our Site, Program, and customers from fraud and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information:
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, email marketing, website hosting, data analytics, and loyalty program management. These providers are contractually obligated to protect your information and only use it for the services they provide to us.
- Business Partners: In limited circumstances, we may share aggregated and anonymized data with business partners for analytical purposes. We will only share your directly identifiable personal information with business partners for joint offers with your explicit consent.
- Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information.
4. Your Rights Regarding Your Information (Under Georgia Law, Specifically the GCPA, and Federal Law):
You have certain rights regarding your personal information, subject to applicable law:
- Right to Access: You have the right to request access to the specific pieces of personal information we have collected about you.
- Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out of Sale of Personal Information: While Boxwoods Gardens & Gifts does not currently “sell” personal information for monetary consideration in the traditional sense, under the broad definition of “sale” in some laws, certain data sharing for targeted advertising could be considered a sale. You have the right to opt-out of such sharing.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us as described in the “Contact Us” section below. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.
5. Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards.
6. Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, administer the Loyalty Program, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods will be determined based on the type of data and the purpose of processing. For Loyalty Program members, we will typically retain your information as long as your membership is active and for a reasonable period thereafter.
7. Children’s Privacy:
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so that we can take steps to delete it.
8. Links to Other Websites:
Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
9. Updates to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Boxwoods Gardens & Gifts
100 East Andrews Drive Atlanta, GA 30305
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(404) 233-3400
